When Intelligence Officers Get Social…

Today (and on-and-off this week) I’m attending the Intelligence Community’s “Enterprise 2.0: WIRE and ICES Conference,” up at the Kossiakoff Center at JHU/APL in Maryland, with its focus this year on social software and social networking – not the same thing, of course.

Acronym explanation, with some new ones tossed in:

WIRE = CIA’s World Intelligence Review, a very nifty Web 2.0-style classified news site now available on JWICS and SIPRNET.

ICES = Intelligence Community’s Enterprise Services group. 

And of course, JHU/APL = Johns Hopkins University’s Applied Physics Lab.

Gartner sees Hype Cycle for Social Software

Fact: Gartner now says that “Web 2.0 software” is falling from its “Peak of Inflated Expectations” and is on its way to a “Trough of Disillusionment.”  However, Gartner finds that wiki software has traversed that path already and is now well on its way up again to mature enterprise acceptance as a valuable productivity tool.

Analysis: Gartner’s just released their 2008 “Hype Cycle” report on Social Software – you know, stuff like public virtual worlds and Web 2.0 tools.

(I don’t know the legality of republishing the actual chart itself, so I’m not including it; I use the Microsoft enteprise license to access Gartner research.  I do note that a Web 2.0 enthusiast from the Netherlands has already posted the new Hype Cycle chart another new and related Hype Cycle chart, on “emerging technologies,” as a Flickr image here. There’s great overlap between the two reports.)

I’ve written before about the usefulness of Gartner analyses; I have to admit that Hype Cycles are my favorites. There’s something about internally debating their judgment calls as your eye travels the path, from pre-adoption “Technology Triggers,” through the bubble-esque “Peak of Inflated Expectations,” and right down into the depths of the “Trough of Disillusionment.” 

If you’re an enterprise IT guy, in a CIO or CTO role or investigating/recommending/approving new technology investments, you really wind up focusing most time on the slow ascending climb to the right of the chart, what Gartner calls the “Slope of Enlightenment.”  Just as in the old days when corporate “data-processing” chiefs lived by the mantra “No one ever got fired for buying IBM,” today’s CIO’s rely on technology that has essentially graduated to Gartner’s “Plateau of Productivity.”

Several other initial observations on the chart:the two Hype Cycle charts:

• Newest disruptive technology trigger charted: “Erasable Paper Printing Systems,” something being researched by numerous large companies like HP and Microsoft as well as already in startup mode, but pegged by Gartner as still 10 years or more from mainstream adoption
• Microsoft’s Surface has achieved brand dominance, as Gartner puts “Surface Computers” on the rise in visibility
• Other key investments of Microsoft Research are validated with positive momentum ascribed to “Mobile Robots,” “Augmented Reality,” and “Green IT,” though only the last one is within 5 years of mature adoption
• “Cloud Computing” is still on the rise, not having peaked in hype yet, though many would find that hard to believe – with its Time Magazine cover last year, it’s practically reached the point of being satired on The Daily Show
• “Public Virtual Worlds” are right alongside “Web 2.0” in still heading down toward their disappointment trough
• Furthest to the right – meaning most mature and enterprise-worthy – is the seemingly venerable “Basic Web Services.”

I really like these reports for a number of reasons – among other things, it looking at them together makes clear the social aspect of a number of more mature technologies (Tablet PC, Electronic Paper) which I favor, and which too often are recognized only for their technical aspects, not the socially enabling and disruptive benefits within and across organizations. 

The Gartner report also allows the blogosphere and twitterverse to step back from the moment-to-moment faddishness of the social software sector, and reflect upon the larger context of the individual technologies.  One measure of health: not a single technology earned the dubious distinction of “Obsolete Before Plateau,” a mark of shame which Gartner regularly applies to technologies that are getting hype but show no longterm promise.

Taken together, the social software space appears robust and very, very interesting.  Get a hold of the full report, it’s worth it.

Note: post updated 8/12/2008 to add references to a second Hype Cycle report on “Emerging Technologies”

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Click on My Head and You’re Classified 2.0

Fact: According to the latest McKinsey Global Survey report, “Building the Web 2.0 Enterprise,” many companies find themselves actually changing organizationally, both internally and externally, as a result of adopting Web 2.0 tools and practices. 

If Google Executives were Presidential Candidates…

Sometimes tech executives skate away with hubris (look up Larry Ellison), but more often they run the risk of their words coming back to haunt them. 

Just a little example this week – what a difference a day makes, from Tuesday to Wednesday. I’m sympathetic to politicians and executives who put their words on the line in public, opening themselves to the hazard of after-the-fact Monday morning quarterbacks.   But this is an interesting case with lessons for cloud computing…

Dateline: Tuesday August 5

Dave Girouard, president of Google’s Enterprise unit, was energetically promoting Google Apps at the Pacific Crest Technology Leadership Forum, quoted by TechCrunch and PC Retail Mag:

CIA 2.0: The Agency’s CIO and Change

Fact: CIO magazine is running a big story on the CIA’s Chief Information Officer Al Tarasiuk and his IT operation, and their online site is breaking it up into a four-part series running this week.  Below I analyze the series.

Analysis: By the halfway mark in the series, the magazine’s reporter Thomas Wailgum had only accomplished a fairly rote recounting of what CIA is, what its CIO does, and how both those factors have changed since the good ol’ spy days amid the challenges of a post-9/11 world.

Part Onedescribed “a business-IT alignment project like few others,” although it mainly served to introduce CIO magazine’s broad readership to the unfamiliar world of a walled-off intelligence agency, waxing on about the hyper-security at Langley.  Part Two similarly was background on the bureaucratic culture of the agency and its relegation of IT to backwater status – until 9/11 came along.

EU says, Costs of Open Source Outweigh the Benefits?

FACT: According to a Reuters story today, “The European Commission, a thorn in Microsoft’s side for its antitrust campaigns against the software giant, is falling short in its own internal attempt to promote more competition in the technology sector. The European Union executive has so far not followed its own policy that it purchase office software and operating systems with open standards as well as Microsoft products.”

In the money quote, according to the Reuters story, the EU’s director of IT solutions “said in an interview arranged by a spokeswoman for Commissioner Siim Kallas, who oversees procurement, that studies showed the costs of moving to open source outweighed the benefits.” 

 

“Legally Blonde 2.0” – SoCal Spook at Harvard

Shout out to Chris Rasmussen, a former colleague in the intell biz who emails that he’ll be speaking on uses of Web 2.0 approaches in the Intelligence Community at Harvard’s Kennedy School of Government in June…. as he put it in his email, “I’m pretty sure Danish dudes from southern California have been blacklisted from Harvard for hundreds of years. Well the times are changing.”

Chris has been involved in social-networking and other 2.0 efforts in the IC, both at the enterprise level and in grass-roots form — accomplishing the latter and encouraging the former (strongly).  The Kennedy School program, “Web 2.0: Taking Action in Government”  is advertised as “examining the lessons learned from first movers in both business and government and distilling what actions government leaders must now take to harness the power of these new tools and business models.”  (more info here) 

I especially like that the conference is being organized with the help of Don Tapscott, co-author of  an excellent book: Wikinomics: How Mass Collaboration Changes Everything.

From Microsoft’s Cloud – PopFly

I mentioned PopFly in my last post – many Web users are now beginning to appreciate how it enables the fun and ease of innovation for non-technical people. Go to www.popfly.com/ and set up your own account (free of course), and you’ll be able to create usable, powerful “tools” out of the Cloud, or with your own data. 

A Roadmap for Innovation – from Center or the Edge?

Fact:   In marking its five-year anniversary earlier this month, the Department of Homeland Security released a fact sheet touting the department’s accomplishments in that time, including “establish[ing] the Computer Emergency Readiness Team (US-CERT) to provide a 24-hour watch, warning, and response operations center, which in 2007 issued over 200 actionable alerts on cyber security vulnerabilities or incidents. US-CERT developed the EINSTEIN intrusion detection program, which collects, analyzes, and shares computer security information across the federal civilian government. EINSTEIN is currently deployed at 15 federal agencies, including DHS, and plans are in place to expand the program to all federal departments and agencies.”

Analysis:  I’m not going to write, in this post at least, about US-CERT and EINSTEIN in particular. I will point out that some writers have been skeptical of “Big DHS” progress on cyber security up to now, and the anniversary was an occasion for much cynical commentary. 

Charles Cooper in his popular Coop’s Corner blog on CNet wrote that “when it comes to network security, DHS appears to be more of a wet noodle than even its sharpest critics assumed… Talk with security consultants and former government officials involved with DHS and you come away wondering what these folks do all day.”

The Future of Enterprise Computing – and Social Computing

I wrote the other day about how highly ranked the University of Virginia’s undergrad business school is (a close second in BusinessWeek’s annual ranking), and mentioned that one reason is the creative research and programs they sponsor.

In fact, thanks to UVA’s McIntire School of Commerce, I enjoyed a great day recently exploring some of my favorite topics with leading experts.  I was an invited speaker at their one-day conference on The Future of Enterprise Computing on March 14th, presented by McIntire’s Center for the Management of Information Technology (CMIT).  It was a fascinating day….