Increasing Jointness and Reducing Duplication in DoD Intelligence

Today I’m publishing an important guest-essay, with a brief introduction.  Last month the Wall Street Journal published a 12-part online series about college graduates and their paths to success, featuring surveys and input from job recruiters. One thing caught my eye, at least when blogged by an acquaintance, Prof. Kristan Wheaton of the Mercyhurst College Institute Of Intelligence Studies. The WSJ’s study included a look at recent graduates’ job satisfaction in their new careers, and as Prof. Wheaton strikingly put it in his own blogpost:

“Intelligence Analysts are Insanely Happy.” 

I’m pretty sure that’s not really true by and large; Prof. Wheaton seems slightly dubious as well. Many readers of this blog are intelligence analysts themselves, so I’d love to hear from you (in comments or email) about your degree of giddyness….

We all know that the intelligence-analysis field as currently practiced in U.S. agencies bears many burdens weighing heavily on job satisfaction, and unfortunately weighing on successful performance.  Our youngest and our most experienced intelligence analysts have been battling those burdens. 

One analyst has now put constructive thoughts on paper, most immediately in response to a call by Defense Secretary Bob Gates asking DoD military and civilian employees to submit their ideas to save money, avoid cost, reduce cycle time and increase the agility of the department (see more about the challenge here).  

43 Gigabytes of Mobile Data per Day

Here’s a nifty infographic, created by Online Education with several striking statistics about “an average day on the Internet” and the volume of data involved in mobile talk and data, Twitter, blogs, wikis, email, news sites and the like. The numbers are staggering!

How the Crowd Reads Crowd-Sourced News

It turns out that we have lessons to learn from Uganda – more specifically, from web coverage of events in Uganda this week.

I’m constantly trying to improve my own ability to follow real-time world events, whether through social media, advanced search technologies, or aggregation of multiple old/new information technologies. About this time last year, as the Georgian-Russian skirmishes were just kicking off, I wrote about keeping up with information on international events (“Using Web 2.0 to Track a Political Crisis“).

In the intervening year, development of real-time tools and techniques has really blossomed. This past week, the onset of violent political unrest in Uganda has served as yet another crucible in which new techniques and web-based technologies can be tested and tweaked.

Fighting Social Ills with Social Media

This week I’m traveling in Mexico as part of a unique State Department delegation, bringing American social-media professionals together with Mexican public and private efforts working on building civic society. In particular, the trip is focused on bolstering civic participation efforts aimed at countering the enormous spike in narco-violence in Mexico, including the state of Chihuahua, whose capital Ciudad Juarez we visited on Monday and Tuesday.  I’m joined on the trip by colleagues from Facebook, Google, AT&T, MIT Media Lab, and several other leading social-media professionals.

The Cyber Trough of Disillusionment

I’ll call the moment: the cyber security field is now past its giddy buzzword peak.

Gartner is well known for preparing “hype cycle” analysis of technology sectors, as in their recent publication of the 2009 “Hype Cycle for Social Software.” That report got a lot of attention on Twitter and in blogs, naturally; social medians are nothing if not self-reflective regarding their community. I thought an interesting take was by an IBM developer, who compared the 2008 version against the new one, measuring the changes in predicted “time to maturity” for individual technologies, and thereby coming up with something like a measure of acceleration. By that measure, individual blogging and social search made the most rapid gains.

But I notice something missing on the full list of 79 Gartner hype cycle reports: there’s not one about “cyber security.”

A Face in the Crowd

GovFresh is a great new web service which aggregates live feeds of official news from U.S. Government Twitter accounts, YouTube channels, RSS feeds, Facebook pages, Flickr photostreams and more, all in one place. It is one of a new class of interactive Government 2.0 services, portals, and tools – many of them just launching in 2009 – which have the potential of revolutionizing the way citizens get and share information about their government.  (I mention several others below.)

At a time when the Iranian people are battling to keep their access open to Twitter, Facebook, and even phone lines in order to mobilize their anti-dictatorial protests, it is heartening that individuals in the United States and many other corners of the world find their governments increasingly willing to share information widely.

Luke Fretwell is GovFresh’s founder, and he’s becoming a welcome new voice in the debates around government technology policy. Luke recently wrote a blog post arguing “Why Gov 2.0 means the U.S. Government must centralize its Web operations.” A heated debate arose in the comments, including my own strenuous disagreement, and yet I became a fast admirer of Luke, his entrepreneurial energy, and the site’s information value.

GovFresh has been running a great series of profile-interviews in its blog section of leading individuals in the “Gov 2.0” movement, and today I was the chosen subject. The article has the unfortunately exaggerated title (in my case): “Gov 2.0 Hero Lewis Shepherd.”  Here’s an excerpt:

What’s the killer app that will make Gov 2.0 the norm instead of the exception?

Can’t tell you because we’re building it in the lab right now, ha! Seriously, the killer app may be something big and powerful, from an enterprise perspective, though I’d put the odds on something less obvious, but more pervasive. Here’s what I mean. I think often about the roots of the original Progressive movement at the dawn of the 20^th Century, and their advocacy of direct-vote referendums, championed by Hiram Johnson and the like. Those give the people a direct say over particular issues, but the downside is that “the people” don’t always exercise informed judgment, and popular opinion can be manipulated and swayed by malevolent interests. So I’m looking to Gov 2.0 capabilities that maintain the representative aspect (the elected official, exercising his or her judgment) while incorporating real-time, structured, unfiltered but managed visualizations of popular opinion and advice. I’m intrigued by new services along these lines like www.you2gov.com, www.govfresh.com, www.govtwit.com, and the like, but I’m also a big proponent of semantic computing – called Web 3.0 by some – and that should lead the worlds of crowdsourcing, prediction markets, and open government data movements to unfold in dramatic, previously unexpected ways. We’re working on cool stuff like that.

At the end of the full interview, I observed that “You can’t watch what’s gone on with social software use in Egypt’s Facebook Revolution, our own 2008 campaign, or Iran’s election protests, without feeling that Patrick Henry and Thomas Jefferson would have been prolific twitterers with awesome blogs.”

In the spirit of empowering the people, instead of lauding one person, I’d like to thank GovFresh for the Hero honor but share the title with those I have worked with in the past few years, and with everyone else around the world engaged in the Gov 2.0 movement – whether they realize that’s what they’re doing or not.

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Way Ahead and Far Behind

Today’s Washington Post has a story on its front page: “Staff Finds White House in the Technological Dark Ages.”

Two years after launching the most technologically savvy presidential campaign in history, Obama officials ran smack into the constraints of the federal bureaucracy yesterday, encountering a jumble of disconnected phone lines, old computer software, and security regulations forbidding outside e-mail accounts.”

“What does that mean in 21st-century terms? No Facebook to communicate with supporters. No outside e-mail log-ins. No instant messaging. Hard adjustments for a staff that helped sweep Obama to power through, among other things, relentless online social networking.”  -Washington Post

Some say that whoever has been responsible for information technology in the White House itself should be fired — but then perhaps the change of Administration just took care of that  🙂 

Overall, this situation is familiar to anyone who has worked in what I call “Big-G  IT” or the information technology of a federal government agency. I’ve argued about its challenges and sub-optimality before: see my previous pieces on “Roadmap for Innovation: From the Center to the Edge,” and more specifically “Puncturing Circles of Bureaucracy.”  In that latter piece back in March of 2008, I wrote about the “the defensive perimeters of overwhelming bureaucratic torpor,” and the frustrating reality within much of Big Government: “Federal employees have an entire complex of bizarrely-incented practices and career motivations, which make progress on technology innovation very difficult, not to mention general business-practice transformation as a whole.”

Here’s the truly frustrating, mind-bending part: it isn’t always true!  Other elements of the White House have cutting-edge, world-class technologies operating day in, day out.

Stretching collaboration with Embodied Social Proxies

My wife and I are spending Christmas this year at home in Montross, and I’m sad that we’re not visiting with family in North Carolina or California.  But I’ve been looking at some new Microsoft research efforts on how to keep in touch with people in more natural ways, particularly valuable for teams working across geographic distances, which is how our Microsoft Institute works.

The question of how distributed teams can work collaboratively is only going to get more challenging, with out-sourcing and crowd-sourcing. Last week the Institute had a great visitor to our Reston digs: Tony Hey, Microsoft’s Corporate Vice President of External Research.  Tony’s bio on Wikipedia mentions his thirty years as a leading European academic (particle physics was his game), along with the excellent books he’s authored: Einstein’s Mirror, and Feynman and Computation.

Elbowing for Obama influence between new CTO, new cyber czar

Today’s Friday – usually a big news day in Washington, whether by design (bury bad news late in a deep weekend news hole) or by human error (bureaucrats tried all week to get something done and slipped it in at the deadline).  There should be Obama cabinet announcements today, and meanwhile tech luminaries across the country are sitting by their phones, drumming their fingers and hoping for a call offering them the position of the nation’s first Chief Technology Officer. Norm Lorentz, who was OMB’s first-ever CTO, told C-SPAN this week that “If I were asked, I would serve in a heartbeat.”

Bob Gates and the future of defense thinking

Now that Bob Gates is officially going to stay on as Secretary of Defense in the Obama Administration, it’s worthwhile to refresh our understanding of his thinking.